Our house had an EQC assessment in November 2010, 3 months before we purchased it.
July 2011 - Had the log burner/chimney replaced as the chimney had fallen down in the September quake. Informed that our second heat source (a range in the kitchen with wet back and chimney) would get replaced at the end of that year. It didn't/hasn't.
October 2011 ~ had a further assessment.
We received a copy of this just before christmas and again it was wrong, no mention of the range/chimney/damage to master bedroom ceiling.
No further communication from anyone EQC related until May 2012 when we had a 'scope' assessment. Told repairs would start within 3 months. They didn't/haven't.
The thing that annoys me most of all is how they presume:
- You have a spare empty house that you can move into while the repairs are carried out.
- You have an invisible storage facility of cavernous proportions on your property capable of storing the contents of your home while repairs are carried out.
- You can drop everything to accommodate them wanting to visit at 5 minutes notice.
Observations I have made:
- Trying to get any information out of the 'system' is like pulling teeth. No-one knows anything.
- Our second heat source seems to have been forgotten about ~ yet EQC regularly advertise in the newspapers telling everyone how many heat sources they have replaced to date. Save the advertising costs and invest the money in point 5.
- Conflicting information ~ for example, some people can only choose wallpaper at $45 per roll while others have no set price limit.
- If 1 wall in a room is damaged they will only paint that one wall once repaired, so you will have mis-matched decoration, which beggars belief when there are people who had a small crack in their foundation slab yet got their house demolished and completely rebuilt. Now they are splitting hairs over a bit of paint?
- EQC needs to use some of the cash that we have paid into this fund to pay for eye tests. Our assessor was adamant he couldn't see ceiling/wall cracks that are clearly visible to everyone else.
- They believe seismic waves don't travel through interior stud walls and affect the room beyond. See point 7.
- Most of the assessors don't have any qualification to assess anything.
- They need reminding that some exterior damage looks old ~ it's 2 years since the damage occurred. Of course there will be moss and dirt in exterior cracks after being exposed to 2 winters, gail force winds, snow and -11 deg temperatures.
- The paint called 'half black white' is actually grey.
We were told yesterday that our repairs are now booked to start on 1st October ~ I spent most of the afternoon trying to sort out a storage container and somewhere for us to live. We decided the best option for us is to rent a motorhome and live onsite. It would be ok for a week, maybe 2 ~ but we may be in it for 4 weeks or more. I will have my knitting to keep me sane. It's going to be a tough time in many ways but we have been through worse. I will be looking forward to getting nicely settled back in our home before Christmas. It will be such a relief to get it over and done with, we will be pleased to finally move on from what has happened during the last 2 years.